With Unifonic Connect, Salla platform users get access to Unifonic's omnichannel AI-Native CX platform.
It provides access to multiple messaging channels, including WhatsApp and email, through ready-to-use, no-code applications that utilize conversational AI technology to optimize omnichannel communication throughout the buyer journey.
It allows brands to address ready buyers, with virtual chatbots able to pick up conversations, answer queries, and drive them towards a sale. What's more, brands can manage omnichannel authentication, share product recommendations and digital invoices, provide order & delivery updates, and chatbot-enabled post-sale support, with the ability to hand over to live agents - all within a single conversation.
Key Features Include:
Omnichannel activation: Integrate WhatsAppinto your e-commerce platform, with ease
AI Chatbot: Activate a virtual agent to manage first line responses for marketing and customer support, with a drag and drop chatbot builder.
Agent Console: Route chatbot conversations to agents and manage customer cross-channel conversations across channels in one place.
Flow studio workflow builder: Build omnichannel workflows & ingest data via native Salla integration.
Multichannel Campaigns: Build, test, iterate & launch campaigns in a few clicks. Leverage AI suggest for content optimization and Arabic translation.
Audience: Enables 360 customer profiles, Consolidate customer data across systems to get a 360 view of customers, and personalize interactions based on behaviour, RFM and profile attributes.
WhatsApp OTP Authentication: Simplify cross-channel authentication with seamless Salla integration
Unifonic Connect is available at monthly rate detailed in the pricing. Extra fees may be deducted depending on the merchant’s specific requirements or selected features.
