Welcome to ATMET Chat: Your All-in-One Smart AI Employee for E-commerce.
Running an online store demands a lot of time and effort. Between answering repetitive customer inquiries, trying to recover abandoned carts, and tracking orders, you might not find enough time to actually grow your sales.
This is where ATMET Chat comes in. We offer a comprehensive AI-powered platform designed specifically for e-commerce merchants in Saudi Arabia and the GCC. ATMET Chat handles WhatsApp marketing, customer service, and daily operations, making your store run on full autopilot.
🔥 Core Features:
1. AI Customer Service Agent (No Training Required!) 🤖
There is no need to waste your time prompting or training the AI. Once connected, ATMET Chat automatically fetches all your store and product data (Deep Integration).
Instant & Accurate Responses: It answers customer questions, provides product details, and tracks order statuses in any dialect of your choice.
Human Handoff: In the event of an upset customer or a complex inquiry, the system smartly transfers the conversation to a human agent to step in immediately.
2. Automated Customer Journey (Sales That Never Stop) 📈
Reach out to your customers at the exact right time without any manual intervention through smart WhatsApp notifications, including:
Order Updates: Instant notifications upon order creation and updates with every change in order statuses.
Smart Abandoned Cart Recovery: Automated, intelligently scheduled reminders that stop immediately once the customer completes the purchase.
Interactive Review Messages: Automated messages sent (X) days after the order is delivered. and a Post-Review Automated replies (from 1 to 5 stars)
Birthday Greetings: Automated birthday wishes to boost customer loyalty to your brand.
3. Dynamic Coupon System (Exclusive Feature) 🎟️
To massively skyrocket your conversion rates, ATMET Chat allows you to activate a temporary discount coupon within your templates. The system generates a single-use, temporary discount code featuring the customer's first name (e.g., Khalid-1245).
4. ATMET Chat Smart Storefront Widget 💬
ATMET Chat's services aren't limited to WhatsApp! We offer two widget options for your storefront:
Option 1: An AI Customer Service button in the corner of your store, ready to answer customer inquiries directly on-site using AI.
Option 2: A traditional WhatsApp icon button in the corner of your store, allowing customers to open a direct WhatsApp chat with your number.
5. WhatsApp Marketing Campaigns (Broadcasts) 📣
Send promotional offers and marketing campaigns to your entire customer base via WhatsApp effortlessly. Set it up through the ATMET Chat dashboard in just a few simple steps.
🔗 Available Connection Method:
we provide two ways to link your WhatsApp number for a complete experience and to suit all needs:
Method 1: Official Meta API Connection 🛡️
ATMET Chat is an approved Tech-Provider by Meta. This option is designed for scaling stores and enterprises, featuring:
High Security: Official connection and verification through your Facebook account, keeping your number 100% safe from bans.
Unified Inbox: A comprehensive platform for your customer service team to manage all conversations in one place.
Transparent Pricing: Standard Meta API rates apply on Marketing and Utility messages, and ATMET Chat does not take any markup on these fees.
🌟 Exclusive Coexistence Feature: We are the only platform in the Middle East that allows you to use the official Cloud API while keeping the "WhatsApp Business" app active on your phone!
Method 2: Quick Connect (via QR Code) 📱
An easy and instant connection by simply scanning a QR code. allowing you to instantly start receiving customers and utilizing AI without any technical complexities.
