Barq provides logistics services through an electronic platform to accelerate the delivery of products to customers within hours inside the city.

Services and prices:

• Delivery services within two hours of receiving orders from the merchant inside the city, provided that:

1. The distance between the merchant and his customer in15 KM.
2. Receiving point is within the city.
3. Service value is 20 SAR for 10 KM (including insurance).
4. Cash on delivery costs 5 SAR added to the delivery amount.
5. All prices are exclusive to Salla stores only.
6. Any extra KM will charge 1.20 SAR.
7. Maximum delivery rate is 30 SAR including insurance.

• Shipping between cities service is not included in the scope of work.
• Orders are not accepted if the destinace between merchant and customer is more than 50 KM.
• Acceptable cases for returning shipments are:

1. Receiver is not available in the delivery place.
2. Receiver refused to receive shipment or changed delivery time.
3. Receiver delay in responding to the representative for more than 20 minutes.

Above rates are excluding VAT 15%.

Delivery areas:

• Delivery within below mentioned cities:

Riyadh, Buraidah, Unaizah, Albukairiah, Makkah, Jeddah, Madinah, Dammam, Khobar, Dhahran, abha, Khamis Mushait.

Contracting and integration:

• Link through Salla platform.
• Electronic contract through Barq website.

Settlement:

Amount will be settled on a weekly basis.

Barq’s benefits:

• Provide technical solutions to accelerate operations such as: cash on delivery and e-invoice.
• Provide many options for payments (Mada or cash)
• Notify customers of order status immediately and accurately.
• The ability to store and transport many types of products.
• Provide a GPS system to determine the exact and accurate customer location.
• The ability to track shipment.
• Direct connection to your e-store.

Return policies:

1- immediate delivery service: 

Fares Barq will wait at the customer's location for 10 minutes to deliver the order, and the order will return to the merchant in the cases that we will mention below.

2- Express and prepaid delivery service: Fares Barq will make three different delivery attempts before returning the order, and the order will be returned to the merchant in the following cases:

1- No response from the recipient

2- The recipient is outside the city

3- The recipient's phone is switched off or cannot be reached

4- The location is incorrect

5- The recipient refused to pay

As for payment upon receipt, the order will be returned in the following cases:

1- The order is damaged

2- The order is empty

3- The order is repeated

4- The location is outside the scope of delivery

* When the order is returned, an additional fee of 5 riyals will be charged in addition to the delivery price, and the merchant must provide the OTP code to Fares Barq upon returning the order as evidence of him receiving it.

Cancellation of orders by the store or the customer:

• Orders cannot be canceled after being accepted by Fares Barq, and in the event that the order is canceled after its acceptance, a delivery fee of 50% of the delivery price will be charged.
• Orders that are not accepted and are in "ready for delivery" status can be canceled without charge.

* The full delivery fee will be charged for the order that was canceled after delivering it.

When does receiving the order fails?

1- If the driver waits at the merchant's site for +10 minutes, then the order is canceled.

The customer service team will also cancel the order for the following reasons:

1- The order is not in stock

2- There is no response from the merchant

3- The request is repeated

4- The merchant canceled the order

Tips for you:

• You must ensure that the order is ready upon the arrival of the representative, making sure that the bill of lading is attached.
• If the order is not delivered within the agreed period, the order will be canceled and the merchant will bear the full delivery fee.
• The shipping policy must include the amount of the shipment sent in order to be covered by insurance coverage in all services.
• The merchant has the right to cancel the order before accepting the representative.
• The maximum distance traveled between the store and the customer is 50 km within cities.