📋 Overview
Wasla is an intelligent automation platform for Salla stores — connecting your store with customers through WhatsApp, Telegram, and Discord in one click.
More than notifications — Wasla gives you an AI-powered chatbot that responds to customers from your knowledge base, searches products, and tracks orders automatically.
⚡ Key Features
⚡ Instant Setup — direct integration with Salla
🛒 Abandoned Cart Recovery — automatic WhatsApp messages with discount coupons and smart retry system
🔔 Order Notifications — real-time alerts for every status change: confirmed, shipped, delivered, cancelled & refunded
💰 Automatic COD Confirmation for cash-on-delivery orders
👋 Welcome Messages — sent automatically to every new customer
📢 Marketing Campaigns — bulk WhatsApp messages to targeted customer segments
🤖 AI Chatbot (GPT) — understands questions, searches your catalog, and checks order status automatically
📦 Digital Products — automatic code delivery with instant merchant notifications on success or failure
🎯 Customizable Templates — smart variables auto-fill customer name, order number, products & tracking links
📡 Multi-Channel Notifications
📱 WhatsApp — instant customer notifications and merchant alerts to multiple numbers
✈️ Telegram — connect your account or group in one click — zero setup required
🎮 Discord — server notifications with full customization: bot name, avatar & event selection
🔘 Full Control — choose exactly which events each channel receives
🤖 AI Smart Chatbot
🧠 Knowledge Base — teach the bot your store policies and it answers customers accordingly
🔍 Product Search — bot searches your catalog and displays results with prices and links
📋 Order Tracking — customers send order numbers, bot retrieves status instantly
⚙️ Two Levels — Basic (knowledge base only) or Advanced (full AI)
💬 Team Management
💬 Unified Inbox — all customer messages in one dashboard
👥 Team System — granular permissions for every section and action
📧 Email Invitations — team members activate and log in directly
📝 Activity Log — every action recorded with export and filters
📊 Analytics
📊 Smart Dashboard — messages, orders, conversations & conversion rates
📈 Template Analytics — track performance per template
👥 Customer Management — full database with order history
✅ Why Wasla?
✔ Built for Salla stores
✔ Multi-Channel — WhatsApp + Telegram + Discord in one place
✔ Real AI — GPT-powered bot, not scripted replies
✔ Granular Permissions — full team and account control
✔ Digital Products — automatic delivery with instant alerts
✔ Zero Complexity — Telegram in one tap, Discord with a link, WhatsApp with a QR scan
🔗 WhatsApp Connection Options
Wasla supports two different WhatsApp connection methods, allowing merchants to choose the option that best fits their business needs:
✅ Official Connection using the WhatsApp Business Platform (Meta) for an officially supported integration.
🔄 Direct Connection by connecting the merchant's own WhatsApp account, allowing access to Wasla features without requiring a WhatsApp Business Platform setup.
Merchants can choose their preferred connection method directly from the dashboard.
Wasla — an intelligent automation platform that works for you.
