🤖 Radad — Your AI Customer Service Agent
WhatsApp · Telegram · Website Chat · All in One
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Transform your customer service with Radad! The all-in-one AI assistant
that handles customer conversations across every channel — responding
instantly in natural Saudi dialect.
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💬 OMNICHANNEL SUPPORT
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Meet your customers where they are:
• WhatsApp Business (Official Cloud API) — #1 channel in Saudi Arabia
• Telegram Bot — Fast and secure messaging
• Website Chat Widget — Instant support for store visitors
📦 SMART PRODUCT & ORDER SEARCH
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Customer asks: "Do you have iPhone chargers?"
→ Radad instantly searches your Salla inventory
→ Replies with products, images, prices & direct links
Customer asks: "Where is my order?"
→ Radad fetches tracking info & order status automatically
🧠 AI MEMORY — LEARNS FROM YOU
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When the AI encounters a question it can't answer:
1. It silently holds the response (customer doesn't notice!)
2. Notifies you instantly via Telegram or Dashboard
3. You provide the answer once
4. AI crafts a professional reply and sends it to the customer
5. Saves the Q&A — next time, AI answers automatically!
Your AI gets smarter with every conversation. 🚀
🧑💻 HUMAN SUPPORT — YOUR WAY
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Jump into any conversation when needed:
• From the Web Dashboard — full conversation view with one click
• From Telegram — reply directly from your phone
• Seamless handoff — customer sees one continuous conversation
• Full conversation history preserved
📨 TEMPLATE MESSAGES
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Send WhatsApp marketing templates to your customers:
• Promotions, offers & announcements
• Order confirmations & shipping updates
• Bulk sending with retry handling
• Queue system for reliable delivery
👁️ CONVERSATION VIEWER
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Monitor all AI-customer conversations in real-time:
• Read-only dashboard showing every chat
• Filter by status, channel, date
• One-click "Jump to Support" for intervention
• See exactly what your AI is saying to customers
📊 REPORTS & ANALYTICS
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Full visibility into your customer service:
• Daily message volume & trends
• AI usage & token consumption
• Per-store performance breakdown
• Escalation tracking & resolution rates
• Infrastructure health monitoring
🎯 SMART ESCALATION
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AI detects sensitive situations automatically:
• Customer complaints → Owner notified instantly
• Discount requests → Forwarded for your decision
• Complex questions → Silently escalated (customer doesn't wait!)
🗣️ NATIVE SAUDI DIALECT
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Radad speaks natural Saudi Arabic — understands local slang
and responds with a polite, professional tone. Customers feel
like they're talking to a real Saudi support agent.
📈 20,000 SMART REPLIES / MONTH
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One massive quota for ALL channels! WhatsApp, Telegram, and
Web Chat — all covered under one cost-effective plan.
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🏆 WHY CHOOSE RADAD?
✅ Saudi-Built — Designed for Saudi e-commerce, speaks Saudi Arabic
✅ All-in-One — WhatsApp + Telegram + Web Chat in one subscription
✅ AI That Learns — Gets smarter from every owner interaction
✅ Full Control — Monitor, intervene, and reply from anywhere
✅ Huge Savings — Full support team for just 229 SAR/month
✅ Instant Setup — Connect to Salla and go live in minutes
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🏢 By SmartTec Innovations
A Saudi company empowering local e-commerce with smart AI solutions.
📧 Support: info@smarttec.sa
🌐 Website: https://chat.radadai.com/
