Brief:

An automated tool to analyze the behavior of your store and app visitors, which helps you improve your customers' experience by knowing the details of their movements and what attracts them using advanced technology.

Features:

• ٍRecord data Automatically:
• Accurate video recording of each visitor's journey inside your store or app, from where they arrive to their movement in the store, where they stop and pay attention to when they leave the store, and other fine details.
• Sort all data automatically using more than 30 categories to facilitate development decisions and target areas.
• Know the main data of each visitor to your store or application, such as name, gender, email, number and type of movements within your store, device type, country, etc., and then view them in an easy and organized way.
• Ensure the privacy of your data and that of your customers by displaying only data that is relevant to improving your user experience.
• View data with heat maps:
• Browse directly through your store and app visitors' movements to see what items they are most interested in and show them as a heat map.
• Track repeat customer visits separately from non-recurring visits, to see what your regular customers are looking for.
• Export heatmap results for use in presentations or periodic reports.
• Use three types of maps to measure three visitors' activities:
• Heatmaps: to keep track of where visitors clicked.
• Movement maps: to track the movement of the mouse pointer for each visitor.
• Scroll Maps: to track how far visitors stop scrolling your store page or app.
• The ability to review the results of heat maps on various devices (mobile/computer/tablet) at any time.
• Analyze visitor interaction with all components of your store or app whether they are links, icons, images or videos.
• Direct customers to complete their purchase by behavior analysis:
• Analyze and model the most common behaviors of your customers from simply collecting products in the cart to completing a purchase.
• Automatically analyze the customer journey you've mapped to your store visitors with customizable parameters, so you know, for example, that registered visitors are more likely to complete a purchase than unregistered due to a registration issue.
• Enable automatic alerts to alert you when a customer is experiencing a problem transitioning from a visitor to a buyer.
• View users in need of help and support in visual form.
• Provide comprehensive automatic reports for all previous features in a simple and easy to understand control panel, in addition to a weekly report summarizing your customers’ movements, the effectiveness of your store to receive them, and potential development areas.
• Direct linking without the need for software intervention, in addition to a detailed reports panel that includes all data analysis for previous features.