FeYum COM – Whatsapp Communication & Messaging for Salla
FeYum COM is a WhatsApp communication solution integrated with the Salla eCommerce platform, designed to help merchants communicate with customers, automate important notifications, and manage customer interactions throughout the order journey.
With FeYum COM, merchants can connect their Salla store with WhatsApp and use automated and direct messaging to keep customers informed, improve communication, and provide a smoother customer experience — all through the FeYum platform.
Key Features
1. Chat with Customers
Communicate directly with customers through WhatsApp conversations. Merchants can manage customer interactions and respond to inquiries through a centralized messaging experience.
2. WhatsApp OTP Verification Codes
Send WhatsApp verification codes (OTP) to customers for secure account and phone-number verification.
3. Start Customer Conversations
Initiate customer conversations through WhatsApp using supported messaging templates and WhatsApp policies, allowing merchants to proactively communicate with their customers when needed.
4. Automated Order Received Messages
Automatically send customers a WhatsApp notification when a new order is received, keeping them informed immediately after placing their order.
5. Automated Payment-Related Messages
Automatically send WhatsApp notifications related to the customer's order payment status, helping keep customers informed throughout the payment process.
6. Automated Order Rating Messages
Automatically send WhatsApp messages requesting customers to rate their order, helping merchants collect customer feedback after a purchase.
7. Automatic Product Availability Reminders
Automatically notify customers through WhatsApp when a previously unavailable product becomes available again.
8. Abandoned Cart Reminders
Automatically remind customers about products left in their shopping cart, helping merchants re-engage customers and recover potential sales.
9. Send Images in WhatsApp Conversations
Send product images and other supported images directly through WhatsApp conversations to provide customers with richer and more informative communication.
10. Send Videos in WhatsApp Conversations
Send supported videos through WhatsApp conversations to provide customers with richer visual content and product information.
11. Send Documents in WhatsApp Conversations
Send supported documents through WhatsApp conversations when customers need additional information or files related to their orders or business interactions.
12. Additional WhatsApp Numbers
Connect and manage additional WhatsApp numbers, allowing merchants with multiple business lines or communication channels to manage them through FeYum.
13. AI Customer Assistant
Use an AI-powered customer assistant to help automate and manage customer conversations, providing intelligent assistance while reducing the need for manual responses.
Automated Customer Communication
FeYum COM helps merchants automate important customer communications throughout the shopping and order journey. Depending on the merchant's configuration and subscribed plan, automated messages can include order confirmations, payment-related notifications, rating requests, product availability reminders, and abandoned cart reminders.
This allows merchants to maintain consistent communication with customers while reducing repetitive manual messaging.
WhatsApp Customer Engagement
FeYum COM enables Salla merchants to use WhatsApp as a direct communication channel with their customers, combining customer conversations with automated business notifications.
From initiating conversations to sending order updates, media, and other supported content, merchants can provide customers with timely and relevant information through a familiar communication channel.
Plan Structure
Bronze Plan
Provides the essential WhatsApp communication and automated messaging features needed to communicate with customers and automate key customer notifications.
Silver Plan
Includes all Bronze Plan features, plus additional WhatsApp messaging capabilities such as video and document messaging, additional WhatsApp numbers, and AI-powered customer assistance.
FeYum COM is designed to give Salla merchants a reliable and scalable communication solution that helps simplify customer messaging, automate repetitive communications, and build stronger customer relationships through WhatsApp.
