Zagel is an application that helps online stores send automated notifications to customers via WhatsApp. It allows merchants to stay updated with customer orders and keep them informed in real-time—from order confirmation, through shipping updates, and even after delivery.
Communicating with customers through WhatsApp has become one of the most effective modern marketing tools, as it reaches customers directly on their personal devices in a fast and natural way. Zagel takes advantage of this power through an intelligent system that sends messages at the right time, without manual intervention.
The app doesn't just handle notifications—it also supports automated replies to customer inquiries within the chat. It leverages AI technologies to answer frequently asked questions, offering both the customer and the merchant a faster and smoother communication experience.
Connecting your store’s WhatsApp number to Zagel is simple. Just scan a QR code, and within minutes everything is ready to go.
How does Zagel work?
Once your WhatsApp number is connected to your store, the app starts monitoring orders and updates, then sends relevant messages to customers automatically.
Examples include:
A welcome message when the customer logs in.
Instant WhatsApp notifications to the merchant when a new order is placed.
Order confirmation messages sent to the customer.
Low stock alerts when product quantities are running out.
Automated updates to the customer as the order status changes (e.g. received, processing, shipped…).
Reminders for customers who added items to their cart but didn’t complete the purchase.
Post-delivery messages requesting customer feedback.
A thank-you message automatically sent after a review is submitted.
In addition, you can enable a floating WhatsApp icon on your store website, making it easy for customers to reach out directly at any time.
