Revora Features for Salla store owners -
Multi-channel, Multi-Agent Inbox
Revora multi channel inbox consolidates messages from all social channels like Facebook, WhatsApp, Instagram, Email and Live chat. With this feature, your customer support team can manage customer questions as well as create new orders for your Salla Customers from one single inbox
Agent metrics and CSAT
Agent metrics help you understand how well your customer support team is performing in terms of responding to Salla customers, making product or service sales and resolving Salla customer issues. You can see which customer support team member is assigned which Salla customer and how their performance has been in guiding customer messages into sales like duration from initial message to making a sale. Customer Satisfaction or CSAT helps you understand how satisfied your Salla customers are with your products, services and customer support experience.
Customer Tags
Use Tags to mark Salla customers who are likely to purchase a specific product or customers with a special category in order to keep your customer support team informed. You can even use tags as reminders against customer tickets and then you can separate tickets based on which tags those tickets were assigned.
Complaint Management
With Datalab, you can get all Salla customer complaints into one section and have your customer support team go through and resolve them easily. Customer complaints can come from social channels like Facebook, Instagram, WhatsApp, Email and all those complaints are registered here with information regarding the type of product and service issue. Team members can be assigned Salla customer complaints here with a timeline to when each complaint needs to be resolved by. This will help you improve products and services, track how well complaints are handled and predict future issues.
Connect WhatsApp Business Account to Salla Store with Revora -
Send Bulk WhatsApp Message and Use WhatsApp Chatbots for automating sales
Upload your Salla customers’ phone number, create a WhatsApp template about your product and services with interactive buttons and blast it straight to your customers’ WhatsApp. Your WhatsApp Broadcast with custom buttons will allow Salla customers to browse your product listing, place new orders and get in contact with your customer support team instantly - making it the best tool for marketing your Salla products. WhatsApp chatbots can guide your customers into a sales process uniquely made by you and for your online business.
Automate Sending Order Status & Shipping Notifications to Salla Customers on WhatsApp
When your customer is done placing an order, you can send order status notifications like ‘order placed’ straight to your customer’s WhatsApp automatically. Similarly, product order status changes to order shipped and WhatsApp chatbots will automatically send shipping notifications to Salla customers’ WhatsApp and WhatsApp message can contain interactive buttons as well so customers can always come back to your Salla store to browse your WhatsApp product listings
Automatically Recover Abandoned carts with WhatsApp Chatbots
Revora can intelligently detect when a Salla customer abandons their shopping cart. You can automatically send WhatsApp notifications to those Salla customers as soon as they drop off. Design creative messages with discount offers to turn abandoned carts into sales
Get Help with WhatsApp Green Tick Verification
Stop sending your order confirmation messages from some other companies’ WhatsApp number. Revora helps you get verified without any charges, get access to the Official WhatsApp API & let Salla customers see your brand and number in all store notifications.
