About Moyafa

Moyafa is an Arabic-first workspace for sales and customer support. Bring WhatsApp conversations together and let your team refer to products and orders synchronized from your Salla store while helping customers.

Core features

Salla notifications through WhatsApp: Connect your own WhatsApp Business account, prepare the required message templates and obtain Meta approval, then select Moyafa as your WhatsApp notification provider in Salla.

Shared team inbox: Assign conversations, add internal notes, use saved replies, and follow each conversation’s status.

Salla products and orders: Browse synchronized products, variants, prices, inventory and orders to help customers with store information.

AI assistance: Use reply suggestions and connected business knowledge. Configure the automation available in your plan while keeping your team able to take over.

Customer follow-up: Configure workflows, reminders and eligible abandoned-cart recovery using approved WhatsApp templates after enabling each workflow and its conditions.

Benefits for your team

An Arabic interface, customer and conversation context in one place, clearer team ownership, and organized follow-up from the first question to after-sales support. Feature availability and usage limits depend on the selected plan.

Integration scope and channels

Outgoing store notifications from Salla use WhatsApp only. This app does not enable SMS or email delivery for Salla notifications. Moyafa’s email is used to set up the account and store connection.

Subscription and Meta fees

Your Moyafa subscription is separate from WhatsApp messaging charges. The merchant pays Meta directly under Meta’s pricing, and Moyafa adds no markup to messaging fees. Sending requires a valid WhatsApp Business account, a Meta payment method when required, approved templates, and compliance with Meta policies and customer consent requirements. The selected plan’s features, limits, price and billing period are shown before subscribing.