The Complete After-Sales Management Solution
A comprehensive system that runs inside your Salla dashboard to manage returns, exchanges, warranty, maintenance, and support tickets — from the moment a request is submitted to restocking and refunding.
Integrated with Salla
Works inside your dashboard: Manage everything from within Salla, with automatic dark mode and language sync.
Automatic restocking: Quantities go back to your products — including sizes and colors — as soon as the request is completed.
Order status updates in Salla: The order automatically moves to a fully returned or partially returned status.
Refunds from inside the app: Approve a refund to the original payment method in one click, deposit it to the customer's wallet, or issue a store-credit coupon instead.
Automation That Saves Time
Auto-approval on your terms: Based on order value, product count, reason, or resolution — with the shipping label issued automatically.
Bulk actions: Approve, reject, or cancel a batch of requests in one go, with warehouse and courier assignment.
Advanced control: Exclude products from the service (via Excel upload), block specific customers, and block entire countries.
Shipping & Delivery
Automatic labels and tracking: The shipping label is issued and sent to the customer automatically, and shipment status updates throughout the day.
Pickup or branch drop-off: A pickup shipment from the customer's address, or they drop it off at the nearest branch they choose from the portal.
Exchange price-difference invoices: A payment link for the difference — once paid, the process completes automatically.
Flexible Policies for Every Cycle
A separate policy for each service: Independent durations, conditions, reasons, resolutions, and notifications for returns, exchanges, warranty, and maintenance.
Fair fees: A fixed amount, a percentage, or different fees based on the request reason.
Request timing control: Choose which order statuses are eligible, such as delivered, and the number of days for each.
Clear reasons: Require customers to attach photos and notes per reason, with sub-reasons supported.
A Customer Portal with Your Brand
Full customization: Colors, fonts, backgrounds, light/dark mode, an announcement bar, and a welcome message — in Arabic and English.
A frictionless experience: Sign in with just the order number and phone number, a few clear steps, status tracking, direct messaging with the store, and a rating after completion.
Multiple refund options: Original payment method, bank transfer (IBAN), store-credit coupon, or an exchange with a price difference.
Marketing pixel integrations: Google Tag Manager, Google Analytics, Meta Pixel, TikTok, Snapchat — with your own IDs on portal pages.
Your Team & Internal Operations
Granular permissions: Set each employee's permissions individually — who approves, who replies, and who issues refunds.
Organized internal communication: Internal comments hidden from the customer, @mentions between employees, and file attachments.
Internal statuses and tags: Organize work with team-only statuses and custom tags, with an assigned handler for every request.
A complete activity log: Every change is documented — even when the customer opens your email.
Reports That Drive Decisions
A comprehensive dashboard: Most-returned products, return reasons, city distribution, customer ratings, repeat customers, and average resolution time — compared with the previous period.
Financial reports: Monthly value of completed requests, plus refund and price-difference invoice tracking.
Excel export: Ready-made reports, downloadable in one click.
Support Tickets
A unified channel for any inquiry or complaint with no order number required — with categories you define, a reference number for tracking, and two-way replies with attachments.
