Confirm cash-on-delivery orders before they become avoidable shipping costs

TalabGuard helps Salla merchants confirm cash-on-delivery orders automatically through WhatsApp before orders are prepared and shipped.

Instead of shipping every COD order immediately or following up with customers manually, TalabGuard turns each order into a clear pre-shipping decision:

• Ready to ship

• Awaiting customer confirmation

• No response

• Cancelled before shipping

• Address needs review

• Manual review required

What does TalabGuard help you achieve?

Reduce unconfirmed COD shipments

Send an automatic confirmation request before preparing the order and avoid shipping a cash-on-delivery order that the customer has not confirmed.

Avoid preventable delivery costs

Identify cancelled and no-response orders before they leave your warehouse, and track the estimated shipping and handling costs you may have avoided.

Know what your team should ship today

The dashboard gives your team clear lists of confirmed orders, no-response orders, cancellations, and orders requiring review.

Reduce manual follow-up

Your team does not have to open and inspect WhatsApp conversations individually. TalabGuard converts customer responses into clear operational order statuses.

Detect address issues before fulfilment

Customers can request an address correction directly from the confirmation message, allowing your team to resolve the issue before printing the shipping label or packing the order.

How does TalabGuard work?

1. TalabGuard receives new cash-on-delivery orders from your Salla store.

2. It evaluates each order using your configured confirmation rules.

3. It sends the customer a WhatsApp confirmation message.

4. The customer can confirm, cancel, request an address correction, or ask the store to contact them.

5. TalabGuard converts the response into a clear order outcome.

6. The result appears in your pre-shipping decision dashboard.

7. The final status can be synchronized with Salla after status mapping is configured.

Flexible confirmation rules

Choose which orders require confirmation based on factors such as:

• Cash-on-delivery payment method

• Order value

• City or region

• Address completeness

• Phone-number history

• New or returning customer

Pre-shipping decision dashboard

Monitor the following from one place:

• Orders awaiting confirmation

• Confirmed orders ready to ship

• No-response orders

• Orders cancelled before shipping

• Orders requiring manual review

• Estimated delivery cost avoided

Automatic confirmations and reminders

TalabGuard sends the initial confirmation when a qualifying order is received and can send an automatic reminder when the customer does not respond within the configured time.

Your team can also resend the confirmation manually when needed.

Self-service setup with no setup fee

Connect your Salla store and WhatsApp, choose your confirmation rules, customize the message, test the workflow, and activate the app.

There are no setup fees or usage add-ons in the current version. Subscription and billing are managed through the Salla App Store.

Who is TalabGuard for?

TalabGuard is designed for stores that rely on cash on delivery, especially:

• Fashion and abaya stores

• Perfume stores

• Beauty and cosmetics stores

• Accessories stores

• Stores with a high volume of COD orders

• Stores that confirm orders manually

• Stores experiencing frequent no-response or refused-delivery orders

The outcome

Know what to ship today—and what to stop before it creates an avoidable fulfilment and delivery cost.

Install TalabGuard, connect Salla and WhatsApp, and start confirming COD orders before shipping.