4tel is an intelligent AI agent integrated with Salla that brings customer service, sales, and phone follow-ups together in one app, making shopping easier and automating customer communication.
The agent operates as a smart call center around the clock, handling calls and routine inquiries without requiring a dedicated call center team for these tasks. This helps reduce operating costs and ease the workload on store staff.
Key Features:
• 24/7 Phone Support: Answer customer questions about products, pricing, availability, shipping, exchanges, and returns—even outside business hours.
• Order Creation by Phone: Help customers choose products and place orders directly through the Salla integration.
• Abandoned Cart Recovery: Automatically call customers and help them complete their purchases.
• Cash-on-Delivery Confirmation: Call customers to verify their orders and confirm their intention to proceed before shipping.
• Address Verification & Completion: Confirm delivery addresses and collect missing details.
• Order & Shipment Tracking: Provide order status updates, delivery progress, and access to order history.
• Direct Salla Integration: Use up-to-date product, order, and customer data to provide accurate answers.
Fortel helps you serve customers around the clock, recover sales opportunities, and improve order follow-up while reducing the need to expand your call center team.
