A chat application enables merchants to track their e-store’s visitors, contact and support them, and answer their questions promptly and directly through emails or mobile applications.

• Provide resources and support channels: Easily identify FAQs and capture help center searches to create articles and shortcuts, so agents can respond faster, and customers can get help without having to make contact.
• Monitor customer activity in real-time: See which pages your visitors are on in real-time, often they visit your website. View activity across their entire journey. See clearly which team member responded to a customer last and maintain complete conversation history.
• Meet customers where they are: The platform provides you with many tools that help you recognize your customer’s location like Live Chat, Ticketing, a Knowledge Base, and video and voice add-ons.
• Assign conversations: Tag and assign conversations to members of your team and ensure the right person is responding at the right time.
• Easily share your knowledge: Easily share information with your team and customers at the same time, through a free customizable Knowledge Base.