What is Tafadi?
Tafadi is an advanced digital security guard standing at your store’s entrance. It monitors your customers in real time. If a visitor has a poor history with your store—or with other stores using Tafadi—it automatically hides the Cash on Delivery and Bank Transfer options. However, if the customer has a good track record, all payment options remain available as usual.
How does Tafadi work?
- First, Tafadi identifies customers with a bad order history in your store and sends you a report.
- Then, Tafadi monitors your store visitors in real time. If a visitor has a history of unreliability (either with you or other Tafadi-enabled stores), it hides Cash on Delivery and Bank Transfer payment options—while keeping all electronic payment options active.
What can I expect from Tafadi?
- Higher quality and seriousness in COD orders
- Reduced return shipping costs due to unserious customers
- Lower risk of fraud from fake bank transfer receipts
Will the customer be informed they are marked as unreliable or fraudulent?
No. The process is seamless. They simply won’t see the Cash on Delivery or Bank Transfer options.
Will I be notified when an untrusted customer tries to order?
Yes. You’ll receive an instant email with the customer’s information.
What’s in it for me?
You’ll be able to safely enable Cash on Delivery and Bank Transfer, boosting your sales during holidays, campaigns, and peak seasons—while reducing the risks of return fraud and uncollected shipments.
Offering COD can increase new customer trust by 5% to 30%.
How can I allow a customer to pay with COD again?
Simply go to the customer list and remove them from the Tafadi group.
What are Tafadi’s classification criteria? How is a customer marked as unreliable?
You can find full details in the FAQ section.
How do I cancel Tafadi?
You can unsubscribe anytime from your list of installed apps.
