Crisp

Salla

(13 reviews)

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Crisp allows merchants to receive their e-stores visitors’ and clients' messages from many applications (live chat, email, Facebook messenger, Twitter DM, WhatsApp, Telegram, and SMS) in a unified inbox, to provide the best customer service and save time and effort.

Providing a unified and shared inbox: This feature collects all other applications’ messages (live chat, email, Facebook messenger, Twitter DM, WhatsApp, Telegram, and SMS) in a unified inbox to facilitate the process of responding to e-store visitors and customers.
The email collaboration: This feature allows teammates to comment, mention, assign the right team member to answer customer questions. Moreover, Reminders and templated answers are available among many other features, which makes information exchange between teammates easier.
Easy to integrate: The ability to connect the Crisp features to the merchant’s e-store, so he can be closer to his e-store’s visitors and customers, target potential customers, and give customers a special experience.

Easy customer service

The merchant can get a database of his customers through inbox features, by lining inbox to CRM software, to get a completed image of customers’ activities, and their locations, to get more hot leads straight.

Automate workflow

The shared inbox software offers a dedicated feature that will let you automate repetitive tasks, to save your team’s time and efforts.

Track your team performance

The shared inbox software offers the merchant tracking his team performance easily through reports that show the average response time to customers, detailed activities, and current customers satisfaction.

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