LetsBot: WhatsApp for your store, built for Salla

LetsBot is built for Salla and managed entirely inside your Salla dashboard (Embedded), with no need to switch to another site. It sends order notifications, recovers abandoned carts and answers your customers on WhatsApp.

You stay in control: no feature runs until you switch it on, and you can switch it off at any time.

Included in every plan

• Order status notifications: a message for each status in your store, including custom statuses, shipping and delivery.

• Multi-step abandoned-cart reminders on your own schedule, with an optional discount coupon.

• WhatsApp verification codes (OTP) for customer login.

• Digital products and codes delivered on WhatsApp right after the order.

• Review request after delivery.

• Message templates you edit yourself in Arabic and English, with images, PDF files and variables such as customer name and order number.

• Reports on sent messages and their delivery, and on recovered carts and their value.

• Website widget: a chat button that opens WhatsApp and your other channels.

• Mobile apps (iOS and Android) to follow conversations anywhere.

New features: "Beta — free for a limited time"

• Cash-on-delivery order confirmation with WhatsApp buttons.

• Star ratings with a thank-you message per rating, an optional reward coupon, and a team alert on negative ratings.

• Escalating discounts across cart reminder steps (for example 5%, then 10%, then 15%).

• Shipping updates with the tracking link, and the invoice on WhatsApp.

• "Where is my order?": customers check their order status with a word or a button, and only see their own orders.

• Alerts for you and your team: new order, low stock, high-value cart.

• Back-in-stock alerts for customers who asked for a product.

• Out-of-hours auto-reply, and call rejection with a text reply.

• QR number protection: gradual warm-up for new numbers, a daily campaign cap, and an instant alert if the number disconnects.

• A sync log for your store data, with manual sync on demand.

Optional paid add-ons

• AI auto-reply: answers your customers 24/7 about products and their orders using your store data, and hands the chat to your team when needed.

• Live chat: one team inbox for WhatsApp, Instagram, Messenger, Telegram and email, with chat assignment to staff.

• Targeted promotions and bulk sending: audiences from your store data (city, payment method, order count, last purchase), with scheduling and return measurement.

Two ways to connect WhatsApp

• Official number (WhatsApp Business API by Meta): the stronger and safer option. A stable number that does not need your phone to stay online, far less exposed to bans, with approved templates and interactive buttons. Meta charges per message by type (marketing, utility, authentication); the merchant pays these fees to Meta directly, and they are not included in the plan price.

• QR connection: start instantly with your current number, no approvals needed, with number protection tools. Good for getting started; the official number suits stores that send a lot.

With you at every step (all plans)

• Free onboarding and setup help, and an account manager for your store.

• LetsBot AI assistant inside the dashboard, 24/7 and in every language, for any setting or issue.

• 7-day free trial.

FAQ

Do I need to leave Salla? No. Settings, reports and templates are all inside the Salla dashboard.

Are there fees beyond the plan price? Optional add-ons have their listed price. With an official number, Meta charges per-message fees that the merchant pays to Meta directly.

Do features start automatically after install? No. You switch on what you want and switch it off whenever you like.

What does "Beta — free for a limited time" mean? A new feature available now at no charge; its availability may change later.

How many messages are in each plan? LetsBot: 12,000 messages per month. LetsBot Plus: 75,000 messages per month.